Nearly 12.3% of all the jobs in the U.S. are full time sales positions.
Over one trillion (that’s a 1 followed by twelve zeros) is spent annually on sales forces.
Average cost of customer contact:
Telephone sales calls = $33.11
Field sales calls = $276.48
A world class sales benchmarking study revealed that the calibre of the salesperson, in a B2B environment, is the most important factor influencing prospects’ decisions to buy.
In many companies, 20% of the sales force delivers 80% of the revenue. This means that hiring talented sales people is essentially a random event. Tossing a coin would be as effective.
64% of salespeople who fail, do so because they are in the wrong job, not becuase they cannot sell.
Top sales producers outperform average producers by 2:1, and low producers by 10:1.
Caliper Corp reports that 55% of the people making their living in sales should be doing something else.
Sales is a talent-based profession, and so the best sales training will only improve the performance of an individual on average by 20%. So a 5% can become a 6%, but an 80% can become a 96%.
Replacing your bottom 20% of salespeople with only average performers would improve sales productivity by nearly 20%.
Over 50% of sales managers are too busy to train and develop their sales teams. Sensible investment in recruiting and developing real sales talent produces amazing returns.
A 5% reduction in the customer defection rate can increase profits from anywhere between 25% and 80%.
Satisfying and retaining current customers is anywhere from 3 to 10 times less costly than acquiring new customers.
An average company loses between 10% and 30% of its customers each year.
92% of all customer interactions happen via the phone.
85% of customers report being dissatisfied with their phone experiences.
Source: Interesting Sales Facts, Outbound Excellence
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SalesForce Training & Consulting is a professional services firm and Salesforce.com training company based in Toronto, with training centers in Boston and Chicago, providing sales leaders with the direction and support to ensure positive behavior change in their sales teams.
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