So, Are You Having a Good Week? By Mark Christie, Salesforce Training One of our favorite questions we ask our clients is to describe what a good week looks like. We ask this because we are curious how Sales Managers measure success and whether or not their sales teams are doing the right types of activities…
Test Your Salesforce Training Knowledge: A Pop Quiz By Mark Christie, Salesforce Training This is your chance to show off your Salesforce smarts. Not to worry, I am not keeping score (but the answers are at the bottom of this post). Some of these should be self-evident, others may challenge you, but hopefully all of them…
The Real Reason Sales People Hate Role Playing By Mark Christie, Salesforce Training During training everyone is in a crowded room, staring ahead, learning something. Sure, that’s the easy part. The trainer is talking; sales people are nodding in agreement. Random thoughts are coming into their heads – “yes, this makes sense, sounds pretty straight forward,…
With So Many Free Salesforce Training Options, Why Pay for It? By Mark Christie, Salesforce Training Remember the computer HAL from the film 2001: A Space Odyssey? At first the artificial intelligence is shown to triumph easily. However, as time progresses, HAL begins to malfunction in subtle ways and, as a result, the decision is made…
Well, better put, why what you probably think of as sales training, is a waste of time. You see, most organizations get that training their sales teams is inherently a good idea. After all, people, at every stage of their tenure, need to be shown what to do, and how to do it. New sales…
Does the thought of your Salesforce make you sigh? Or use colourful language? The most common call we get at Salesforce Training is that the sales team is confused, not using Salesforce for anything more than a contact management program, and login every few days or so. Many report that Salesforce seems overwhelming, and that…
Salesforce and salespeople are in a love-hate relationship. Salesforce loves salespeople, but (many) salespeople hate Salesforce. Well, perhaps hate is too strong a word. Strongly dislike. The most common issue we hear about from clients is that a lack of adoption of the Salesforce CRM by their sales users. Sales people are simply reluctant to…
With the economic recovery now considered to have taken a firm hold, businesses are enjoying greater opportunities to reach new customers and markets. The prospect of increased volumes of trade are exciting but to take full advantage of the developing economic context requires a skilled sales and marketing team ready and able to engage new sources of…
Think about it. A sales rep, fresh out of salesforce training, armed with all sorts of newly learned behaviors, but far from skilled at any of them, is sitting in a sales call with an important prospect, ready to close the deal. What do you think they’re going to do? Practice the new behaviors which…
For us, it’s a busy time of year. Right around now, mid-April to early May we get fairly busy, fielding calls from both new prospects and existing clients alike, looking for a salesforce training program for their upcoming mid-year sales event. Of course, their hearts are in the right place. After all, investing in the…