CLASS LIST

Introduction to Salesforce for Sales (SPSA-101)

This online class is delivered by a live instructor and is specifically designed to teach sales people the basics of Salesforce. The instructor will focus on the key features a sales person can use to immediately become effective with Salesforce. CALL 4 INFO

Introduction to Salesforce for Marketing (SPMA-101)

This class is delivered by a live instructor and is specifically designed to teach marketing personnel the basics of Salesforce. The instructor will focus on the key features a marketer can use to immediately become effective with Salesforce. CALL 4 INFO

Introduction to Salesforce for Service (SPCS-101)

This online class is delivered by a live instructor and is specifically designed to teach customer service and call center personnel the basics of Salesforce. The instructor will focus on the key features a call center employee can use to immediately become effective with Salesforce. CALL 4 INFO

Introduction to Salesforce Analytics – Building Reports and Dashboards (SPRD-101)

A student in this class will learn the basic Salesforce object model, and how to create and secure reports and dashboards. The instructor will lead students through exercises to create tabular, summary, matrix and join reports. Students will learn advanced reporting functionality such as charting, report summary fields, bucket fields, conditional highlighting, advanced report filters and building custom report types. Finally, the student will learn how to create and run dashboards and schedule and email reports and dashboards. CALL 4 INFO

Salesforce Power User for Sales (SPSA-201)

This online class is delivered by a live instructor and is specifically designed to teach sales people the more advanced sales and activity management features of Salesforce. CALL 4 INFO

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