Salesforce Training — Where It Fails

Between the decision to implement an enterprise-wide Salesforce Training solution and its implementation and acceptance, lies perhaps the most treacherous ground in the corporate IT landscape… Research group after research group report that an extraordinarily high percentage of software  projects either fail to meet their goals after completion, are delivered over-budget or late, or are…

Salesforce.com — What You Might Not Know

So, you’ve made the plunge.  Your organization has decided to upgrade its CRM to the world’s most powerful, most customizable, most dynamic CRM tool available, Salesforce.com.  Perhaps you’ve replaced an existing CRM program, like ACT, or Maximizer, or you’ve simply moved past simple Excel spreadsheets, realizing that in order to stay competitive in today’s markets,…

Salesforce Training – Where It Fails

Achieving greater degrees of sales success through Salesforce training isn’t only about technology; rather, it is a successful integration of three critical variables: People, Business Processes and Technology Solutions. Getting everyone in your organization to focus on your customers first, will drive the adoption of the Salesforce training lessons into actionable behavior in their selling…